Terms & Conditions

Centre of the Cell Terms and Conditions

Centre of the Cell is Queen Mary University of London’s flagship biomedical science, public engagement, and outreach project: the first informal science learning centre in the world to be located within a research laboratory.

Bookings

Schools and Groups

A booking made via our website, over the phone or via email is itself confirmation of booking a session. When you make a booking via the website, you will receive an automated confirmation as well as a personal one from someone in the team – if you do not receive the personal confirmation, please get in touch to ensure the booking has gone through. 

You will be charged for your booking upon confirmation unless you have asked for a provisional booking. You should confirm a provisional booking within 24 hours or risk losing the slot.  

We will send you email confirmation of your booking to ensure the details we have are correct and to give you important visitor information. In order to fully enjoy your session, we recommend you read this carefully.

Outreach

After you have sent us your booking request form through the website, we will contact you with an itinerary of the events.

Your confirmation after receiving this information indicates that you accept our quote and the details of the services that we will be providing and the timescale to which we will work. These are detailed in the itinerary prior to your order. Your confirmation also indicates that you accept the terms and conditions detailed below and the agreement that you are entering into a contract with Centre of the Cell. Pre-visit information and a confirmation email will be sent to you.

Events

Please note that a booking made via our website or over the phone or via email is itself confirmation of booking a session. You will be charged unless you have asked for a provisional booking. You should confirm a provisional booking within 24 hours or risk losing the slot.

We will send you email confirmation of your booking to ensure the details we have are correct and to give you important visitor information. In order to fully enjoy your session, we recommend you read this carefully.

Space Capacities

Our shows, workshops and events has risk assessments that underpin the Health and Safety of their delivery.  Our spaces, STEM Pod, Neuron Pod and any onsite areas used by Centre of the Cell have established fire capacities.  Bookings are not permitted in excess of these safety considerations, if groups knowingly exceed these numbers we will request that the organiser remove some attendees in the first instance, where this is not possible or refused, we withhold the right to cancel the booking, where no refund will be issued.

Each show, workshop and event will have a set capacity advised at time of booking, as a guide the total number permissible in the STEM Pod Experience is 40 including supervising adults.  Neuron Pod can have a maximum capacity of 55 including supervising adults.  Some shows, workshops and events might have lower capacities based on their specific risk assessments.  Please ask staff if in doubt.

Payments

Individual event bookings:

• Payments must be made at time of booking
• Payment can only be made via our website, using a secure and encrypted service.
• Payment methods are debit and credit cards (Visa and MasterCard accepted)

Schools, groups and outreach bookings:

• Payment shall be via invoice. Our payment terms are 30 days from date of invoice.
• Electronic (BACS) payment is preferred where possible, but payment may also be made by cheque drawn upon a UK bank or a UK branch of a foreign bank.
• All payments must be in pounds Sterling and the client must meet currency conversion costs. The information required for BACS payment will be supplied by Centre of the Cell at the time of invoicing.
• Overdue invoices may attract interest charges applicable on the day that the invoice becomes overdue.

Centre of the Cell will accept no liability for delays to events arising from late payment or non-receipt of payments.

Cancellations

By the customer

If you need to cancel your booking for an on-site session, Centre of the Cell must receive confirmation by email (if more than 2 days in advance) or by both email and telephone (if less than 2 days prior to booking). Please include the name of the school, your contact details and the date and time of the visit(s) you wish to cancel.

We are unable to transfer bookings made with promotional prices to periods outside of the promotion months. Any requests to transfer bookings outside of the promotion months will incur an additional charge, as per our normal admission fees.

The following refunds apply once notification of cancellation is received by Centre of the Cell:

• Cancellation / rescheduling more than 2 weeks before your visit: Full refund
• Cancellation / rescheduling less than 2 weeks before your visit: No refund but free transfer to another date
• Failure to arrive for a booked session: No refund, and a transfer to another date will not be offered.

By Centre of the Cell

Centre of the Cell reserves the right to cancel or re-schedule the booking due to unforeseen circumstances. Every effort will be made to minimise disruption to your booking and if necessary, a refund will be made. Centre of the Cell does not accept liability for any other additional costs incurred.

Centre of the Cell reserves the right to cancel a booked session at any point, including on the day, if we feel that:

• The behaviour of the group is unacceptable or inappropriate.
• The health and safety of our staff is at risk.

In the case of any of the above cancellations, a refund will not be offered.

A full refund will be given if Centre of the Cell needs to cancel for any of the following reasons:

• Illness, injury or death of a Centre of the Cell employee
• Bad weather

Transport disruptions

Insurance

Visits to Centre of the Cell are covered by the Queen Mary University of London public and employer’s liability policies. Copies of these are available upon request. We recommend that you also ensure your insurance protects you for the duration of this contract and the terms and conditions listed.

If you would like to arrange a pre-visit for your risk assessment, please get in touch at the time of booking.

Adult Supervision & Acceptable Behaviour

Supervision

For individual events and home education groups an adult must accompany their child/ren at all times.

For schools and organised groups

• Visitors between the ages of 12 and 16 should be accompanied by one responsible adult for every fifteen children.
• Visitors under the age of 12 should be accompanied by one responsible adult for every ten children.

Centre of the Cell may need to turn a group away if there are not enough adults for the group size.

Responsibility for Behaviour

• Accompanying adults are responsible at all times for the behaviour of the minors they accompany.
• If the behaviour of anyone in your group disrupts the visit for others or puts themselves or others at risk this person may be asked to leave. Please brief your students about appropriate behaviour before your visit

Movement Through the Building

• All groups will be accompanied by two Centre of the Cell staff, who are fully briefed in emergency procedures.
• Children must be supervised by an adult from the visiting school/home education group as well as a member of Centre of the Cell staff when moving around the building (including toilet breaks).

Outreach Supervision & Acceptable Behaviour

• Teachers/supervising adults at the school or venue remain responsible for student behaviour at all times.
• If the behaviour of anyone in your group disrupts the show for others or puts themselves or others at risk this person may be asked to leave. Please brief your students about appropriate behaviour before the session.

• Centre of the Cell staff have enhanced DBS checks, renewed every three years. However, our policy is that they should not be left with children from the school without another adult present at any time.

Filming & Photography

Photographs can be taken in the Centre of the Cell Pod and during our workshops and shows providing the photographer has written permission from all those being photographed or if they are children, from parent(s)/guardian(s). No filming will be allowed during any Centre of the Cell Pod sessions, workshop or shows.

Online: CentreoftheCell.org

Notice

This legal notice applies to the entire contents of the website under the domain name of www.centreofthecell.org Centre of the Cell, whose address is Blizard Institute, 4 Newark Street, Whitechapel, London, E1 2AT, is responsible for this site. By using this website, the User agrees to be bound by the Terms and Conditions of Use. Please read these carefully. If you do not accept these terms and conditions then do not use the site. Our terms and conditions may be changed. Please review them regularly. If you continue to use the site after a change has been made to the terms and conditions of use you are deemed to have accepted it.

Terms & Conditions of use

Security

The User assumes full responsibility for the protection of his computer system, including computer hardware, software and stored data on his computer system including hardware, software and stored data of third parties who may access or be otherwise connected to the User’s computer system. The User will assume the responsibility of ensuring that programs or other data downloaded or otherwise received from this website are free from viruses, worms, Trojan horses or other items of a destructive nature.

Use of the Site

Centre of the Cell or its licensors or contributors own the copyright and all other intellectual property rights in the material on the Site.

You may not use the Site:

• for the posting, uploading, emailing or other transmission of any material, the publication, dissemination, use or possession of which infringes the rights of any person or which is unlawful in any other respect;
• in any way which is abusive, defamatory or obscene, or which will harass, distress or inconvenience any person, or which might restrict or inhibit the use and enjoyment of the Site by any person;
• for the posting, uploading, emailing or other transmission of any unsolicited or unauthorised advertising, promotional materials, �junk mail,� �spam,� �chain letters,� �pyramid schemes,� or any other form of solicitation or commercial exploitation;
• to transmit or re-circulate any material obtained from the Site to any third party, without written permission from the Centre of the Cell;
• in such a way so as to remove the copyright or trade mark notice(s) from any copies of any material made in accordance with these terms; or
• in any way that may bring Centre of the Cell into disrepute.

Removal of Material and Access to the Site

Centre of the Cell shall have the right, at any time and for any reason, to remove from the Site any material posted, uploaded, emailed or otherwise transmitted by you without giving you any advance notice.

Viruses

Whilst effort has been taken to ensure that the Site is free from viruses, Centre of the Cell gives no warranties that it is indeed free from viruses and you are responsible for ensuring that you have installed adequate virus checking software.

Centre of the Cell shall not be responsible for any viruses or any other computer code, files or programs designed to interrupt, restrict, destroy, limit the functionality of or compromise the integrity of any computer software or hardware or telecommunications equipment or other material transmitted with, or as part of, the Site or any other internet site.

Copyright

Unless stated otherwise, Centre of the Cell owns the information contained in this site. It maintains copyright and will enforce it. Logos, names and images identifying Centre of the Cell are proprietary marks of Centre of the Cell, reproduction of which is prohibited by law. The design of the website is owned by Centre of the Cell. Centre of the Cell owns or has license to use the content found on the website.

Links

Some of the pages on the Site include links to external websites. Centre of the Cell makes every effort to ensure that these links are kept up to date but is not responsible for the content of these external websites.

Personal Data

You agree to provide true, accurate, current and complete information about yourself in any registration or subscription form you complete (�the Registration Information�). You agree to maintain and promptly update the Registration Information to keep it true, accurate, current and complete.

Centre of the Cell will process your personal data in accordance with data protection legislation.

You hereby agree that the Registration Information (and all updates of the Registration Information) and any other information sent to Centre of the Cell by you or otherwise obtained by Centre of the Cell about you (�the Personal Data�) may be processed by Centre of the Cell for the purposes of:

• providing you with information by email or other means;
• processing your requests;
• providing you with information about products and services of Centre of the Cell and other parties;
• providing a personalised service;
• maintaining accounts and records;
• administration of membership records;
• statistical analysis and conducting market research surveys;
• assessing and evaluating the use that is being made of the Site; and
• information and databank compilation and administration.

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer’s hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the �lifetime� of the cookie, and a value, usually a randomly generated unique number.

When you visit the Site we may send you a cookie. The cookies used on the Site, are session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site.

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of the Site if cookies are disabled. If you want to find out more about how to disable cookies please see this external third party website: http://www.allaboutcookies.org/manage-cookies/. The Site uses cookies for collecting user information and the data collected in this way may be processed in the same way as other data submitted to Centre of the Cell (and outlined above) and for the same purposes.

Click here to see a list of cookies that we use.

From time to time we may also notify you of other goods and/or services offered by Centre of the Cell or others. If you prefer not to receive such offers or details, please make this clear by sending an appropriately worded message to Centre of the Cell info@centreofthecell.org

Liability

Whilst every effort has been taken to ensure the accuracy of the information on the Site, no warranty is given as to its accuracy or completeness.

Centre of the Cell cannot be held responsible for the loss of any data held on the site.

Centre of the Cell cannot guarantee that you will have uninterrupted access to the Site.

Notwithstanding anything else in these terms and conditions of use, to the fullest extent permitted by law Centre of the Cell excludes all warranties (whether express or implied) and all liability to you in respect of the Site, its content and your use of it.

Law and Jurisdiction

These terms and conditions of use shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If any of these terms or conditions of use should be determined to be illegal, invalid or otherwise unenforceable, it shall be deemed deleted and the remaining terms and conditions of use shall survive and continue to be binding and enforceable.

Comments and Complaints

If you have any comments or complaints to make about the Site please send them to info@centreofthecell.org

Last updated: 22 April 2024